Rental Terms & Conditions

Terms & Conditions
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DISCLOSURE STATEMENT:   These basic terms apply to all  rentals/reservations made either via our secured login/booking area of the website and/or made telephonic or in person.   Additional terms may apply as part of the rental agreement documents.  The information listed here is for general informational purposes, be advised that these terms are subject to change without notice.

PETS – Special arrangements must be made prior to the rental. If approved for pet use, a $40-75 pet dander cleaning will apply. Some individuals are allergic to pet dander, and therefore we must shampoo the coach prior to the next rental.

AGE REQUIREMENT / DRIVERS – Primary Renter must be at least 25 years of age. All drivers must be licensed and at least 25 years of age. A Motor Vehicle Report shall be run on each driver. Copies of Drivers license and/or passport and visa must be shown at the time of pick up.

RESERVATIONS – Reservations are guaranteed on a first paid basis (the first renter who makes payment [places earnest money] for any available rental period is guaranteed their reservation)   NOTE: If you reserve, we purposely hold the requested RV for you and may turn away other potential clients with little to no possibility to recapture revenue, therefore a cancellation Fee will apply should you reserve and then later cancel your rental.  We  do not provide courtesy holds.

QUICK START/SANITATION/PREP FEE – $20 – $30 (dependent on size) MANDATORY for all rentals which includes flushing and recharging of the sewage tanks, bathroom fixtures are sanitized and much more.


You have the option to obtain an insurance “binder” from your car insurance agent to cover the motor home during the rental period. “Binders” are normally very inexpensive and sometimes free, check with your car insurance agent. Binders MUST include Comprehensive, Collision , and Liability insurance associated with the rental. Coverage amounts must be at least (50/100/50)
INSURANCE: If you are personally insured by one of  the following, you will need to purchase our rental insurance.
21st Century – Allstate – AARP Hartford – AMICA – Esurance – GEICO – Kemper -Liberty Mutual – Met Life – Progressive – Safeco –  Travelers
If a binder is not possible, you can purchase rental insurance through RV Share or Outdoorsy for a nominal fee per day. Note: An additional $30 processing fee will also apply.

RESERVATION/EARNEST MONEY/ – $550 to $1200  Earnest Money  (depending on type and size of RV as well as length or rental reservation time period)  The purpose of Earnest Money payment is to secure the rv of your choice for the rental period you desire.  Once you place your earnest money, this makes the rv unavailable to other potential clients for that same period of time.  Earnest Monies are applied to the rental fees.   If you place earnest money and later cancel your reservation, you will be subject to a cancellation fee (loss of the earnest money placed as a down payment)..

ROUND TRIP RENTALS – Unless otherwise specified in the contract terms, all rentals are estimated based on round trip mileage from our lot in Whetstone Arizona.

ONE-WAY RENTALS – All rentals must originate from either our lot in Whetstone Arizona, or from Tucson Arizona ( Tucson International Airport) and at the completion of the rental, the RV must return to our lot in Whetstone Arizona. Renter pays for actual cost to recover the RV from any other location. Recovery fees include: mileage charges, cost of fuel for return trip, drivers per dieum, and airfare associated with the recovery.

CANCELLATION/TERMINATION FEES – Cancellations of 15 days or more prior to scheduled rental start date are subject to a Cancellation Fee equal to the amount of earnest money secured at the time of reserving the rental.  Which may be applied 100% towards Future Rental within 1 year of the cancellation date.  When rescheduling , the new booking must be of equal or greater value  (Base Rental Sub Total rate) than the original cancelled rental.  *NOTE: If customer cancels a second time, they forfeit their entire deposit .
Cancellations of 15 days or less prior to rental start date are charged a minimum of the earnest money amount or the base rental fees amount – whichever is greater.
Depending on the circumstances for cancellation of rentals that are within 14 days of the original start day – the rental agency at their discretion may choose to allow the renter to apply such cancellation fees towards a Future Rental within 1 year of the original rental start date.
If you cancel/terminate the rental on or after the rental start date, you will forfeit the entire rental contract amounts.
SECURITY/DAMAGE DEPOSIT – $550 to $1200  (depending on type and size of RV ).    The purpose of  a Security/Damage deposit is to ensure that  adequate funds are available to  1. Cover additional expenses for excess mileage, refueling of propane and gasoline/diesel,  pay for dumping feees, additional generator use and excess cleaning required at the retun of the rental.  2. Cover the insurance deductable. Should the RV be damaged during rental your deposit is used to cover the deductable applied to any insurance claim.
REFUND OF SEURITY/DAMAGE DEPOSIT – Deposit fees are returned within 10 business days of coach return assuming all other requirements are met. The unit must be returned with holding tanks empty, fuel tanks topped-off, basic housekeeping on the interior, and clean outside and undamaged. (fees may apply if these conditions are not met or if esimated mileage is exceeded)

MILEAGE – All daily rates on gasoline motor-homes include 125 free miles per day (Class A Diesel motor-homes 175 free miles per day) then are charged a nominal mileage fee thereafter.

EXTENDED RENTAL MILEAGE CHARGES- mileage charges for mileage used beyond the included mileage will vary based on the length of the rental and the mileage traveled (*we request customers be honest about their expected itinerary, this allows us more closely estimate overall expected rental fees)


PREPAID MILEAGE – Prepaid mileage allows the renter to pay a lesser fee in advance for mileage they anticipate to travel beyond the free inclusive mileage. If all or any portion of pre-paid mileage is not used, the renter is not entitled to reimbursement.

DELIVERY/DROP OFF – No charge for delivery/return to our lot in Whetstone Arizona monday thru Saturday.  Additional $50 fee applies to Sundays.    TUCSON AZ Airport pick-up and drop-off fees are an additional single/one time charge of $240-300. Special delivery times may be scheduled in advance by appointment – Additional fees may apply – Ask for details.

No shuttles/deliveries after 3pm. Our service includes picking you up curbside at the lower level of the Tucson Airport (Baggage Claim) after you have secured your luggage, (between 8am and 2pm), or meeting you at our preferred hotel (Hyatt Place) located on Tucson Blvd (adjacent to the Airport) and then shuttling you to our storage location in Whetstone AZ. A Single/one-time round trip fee of $220  may apply

NOTE: If your arriving flight arrives after 2pm, you will need to secure a hotel room for your 1st nights stay in Tucson.  The hotel must be located on Tucson Blvd adjacent to the airport.
On the day of your return flight, we can shuttle you back to the Tucson Airport (between 7am and 2pm). OR if you are spending your last night at a hotel, we can shuttle you to the hotel.

In order to provide these services, we must schedule our time accordingly; therefore we ask that you provide your plans as soon as possible.

Due to the distance to shuttle passengers and to deliver an RV at the Orange Grove/Thornydale (Tucson North Side) meeting point as well as the time it takes to orientate you to the RV, we do not provide shuttle services/make deliveries after 2pm.
Arriving via a ground shuttle from Phoenix?
If you are using ground shuttle services from Phoenix to Tucson and are expected to arrive in Tucson after 2pm, you will need to make hotel arrangements. We can provide pick up service/delivery of an RV at the HYATT PLACE hotel (Tucson Blvd – Airport location), and we will shuttle you to our lot or deliver the RV to you the following morning at 9am. A Single/one-time round trip fee of $160 may apply (See information below regarding hotel reservations)

In order that we may better serve your needs, we ask that you provide us with your expected ground shuttle arrival time in Tucson, as well as the expected return trip departure time.

BEFORE DEPARTURE REQUIREMENTS – A familiarization tour (approximately two (2) hours) is required to acquaint the renter and the drivers with the operation of the vehicle before departure. This tour is conducted only during regular business hours and at the time of pick up.

PICK-UP/DELIVERY & DEPARTURE ON OUR LOT* – Normally between 9am and 12 noon daily. (*we accommodate other needs by appointment) Renters arriving late in the day (after 3pm) may be required to pickup the following morning. Orientations generally take approximately 2 hours.

DROP OFF & RETURNS* – Normally between 9am and 1pm daily. (*we can accommodate other times by appointment only) Turn In takes approximately 15 minutes.

SMOKING POLICY – All units are non-smoking. Evidence of any smoking in the motorhome will result in a minimal $1000 cleaning charge.

GENERATOR USE –  1. Gasoline Units – we include 3 hours per nights rental (cumulative) – 21 hours per week on motorhome rentals.  2. Diesel Units – we include 5 hours per nights rental (cumulative) – 35 hours per week on diesel motorhome rental.    Any additional hours beyond the freee inclusive are  charged at the rate of $2.00 per hour based on the running meter on board.

Optional rental of a generator is available (for a fee as listed in the rental agreement) when renting one of our travel trailers. The use is unlimited.

MEXICO – Vehicles are not permitted in Mexico. Our Insurance underwriters will not insure vehicles for use into Mexico.

CANADA – Use of coaches into Canada is allowed as long as the trip itinerary specifies travel into Canada.

OFF ROAD USE – Vehicles are not permitted on “Logging Roads” and other unmarked/non-public roads. Use on other dirt roads is extremely limited and will renter will incur an additional cleaning charge due to dusty conditions. BE AWARE – RV Rental Road Assist coverage may not apply to breakdowns/repairs in such remote areas. We highly recommend renters utilize Interstate Highways, US Highways, State Roads, and County roads that are paved and clearly marked on road maps. Using such roads ensures that emergency services can more easily locate you and service your needs.

DAMAGES – Renter is responsible for any damage including overhead and undercarriage damage caused to rented vehicle.

FUEL MILEAGE – No warranties are made concerning fuel economy.

HOLDING TANKS – Coach must be returned with tanks emptied and flushed. $30 charge applies if tanks are not emptied.

GASOLINE/PROPANE – Propane & Gasoline refueling during the trip is at the customer’s expense. Vehicles must be returned with the same level of gasoline and propane noted at departure. Gasoline refueling is assessed at $6  per gallon and propane is assessed at the rate of 4.50per gallon. An additional $15 flat rate labor charge will apply for refueling each.

LATE RETURNS – Vehicles must be returned on time as specified at the top of the rental agreement and also as annotated on the check out form at the time renter takes possession of the RV. Over charges may  occur at the rate of $60.00 per hour or portion thereof  OR  if the return exceeds the original return date by more than 12 hours,  renter is subject to double the daily rate for each day beyond the return date unless prior arrangements have been made and are stated in the rental contract.

EXTERIOR CLEANLINESS – Vehicles must be returned in clean condition. Exterior cleaning fees will be assessed to dirty vehicles and those returned with dusty compartments. Cleaning fees are assessed at $3 per foot of vehicle length. Renter may choose to Pre-Pay for exterior cleaning at a reduced rate of $1.50 per foot.

INTERIOR CLEANLINESS – A pre-paid cleaning charge of $40 -120 is charged on all rentals. Our terms & conditions page of the contract explains what our prepaid cleaning fee entails.

TIRE DAMAGE – Lessee is responsible for all tire damage and repair. If the damage consists of a flat tire, or a tire damaged through road hazard, although renter will be responsible for the cost of repairs, many of our rv’s have tire warranties. If the particular RV has such warranties, the cost is minimized greatly . Renter is liable for all service charge fees related to flat tires or road hazard damage/blowouts. Roadside Assistance covers only the basic dispatching of a provider.  It does not cover the cost charged by the service provider or the cost of replacing the tire.

PRIVATE VEHICLE STORAGE – FREE storage of your vehicle on our premises. Park “at your own risk”. We ARE NOT LIABLE FOR DAMAGE TO YOUR VEHICLE. Renters parking their vehicle on our lot are required to sign a liability waiver.

ROOF STORAGE – Roof top storage IS NOT permitted on any of our rented vehicles.

TOWING – Towing with our rented motor-home is Prohibited unless specifically allowed for in the rental contract. * If approved, additional fees of $15 per day/$75 per week will apply.

DISCOUNTS – *** DISCOUNTS ARE SUBJECT TO CHANGE AT ANY TIME. Only one discount may be applied per rental. (AAA, GoodSam, AARP, Internet Special, or E-Bay Special Purchase) Discount only apply to rentals of one week or greater in duration.

DISCLOSURE STATEMENT: These basic terms apply to all  rentals/reservations made either via our secured login/booking area of the website and/or made telephonic or in person.   Additional terms may apply as part of the rental agreement documents.  The information listed here is for general informational purposes, be advised that these terms are subject to change without notice.
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