DISCLOSURE STATEMENT: The basic rental terms and conditions outlined here apply to all rentals/reservations made with Southeast Arizona RV Rentals, whether through booking engines (RV Share, Outdoorsy, RV Rental Connection) or made via telephone or in person. Additional terms and conditions may be included as part of the rental agreement documents. The information provided here is intended for general informational purposes only. Please note that these terms are subject to change without notice.
PET POLICY: Special arrangements are required for pets before renting. If pets are permitted, a $65 cleaning fee for pet dander will be charged. Since some individuals have allergies to pet dander, we make sure it is thoroughly cleaned from the RV before the next rental.
AGE REQUIREMENT / DRIVERS: Special arrangements are required for renters under 25 years of age. Rental insurance requires drivers to be at least 25 years old. However, exceptions to the age requirement may be made on a case-by-case basis if you are in the Military and your insurance company (such as USAA, Farmers, State Farm, American Family, Country Companies, Farm Bureau, among a select few others) can provide a full coverage insurance binder.
RESERVATIONS Everyones circumstances are particular to the listed driver(s). Reservationa can only be accepted if particular conditions are met. Things such as Age, Insurance, Credit Card versus Debit Card acceptance, Credit Score, Background checks, etc etc.
QUICK START/SANITATION/PREP FEE This fee is inclusive to the cleaning fee.
INSURANCE OPTIONS:
You might be able to get an insurance “binder” from your car insurance agent to cover the motor home or travel trailer during the rental period. If allowed, your personal automobile policy will serve as the primary insurer for the rental. Binders are usually quite affordable and can even be free. It’s best to consult your car insurance agent. The binder must encompass Comprehensive, Collision, and Liability insurance for the rental. The coverage limits should be at least 50/100/50.
INSURANCE: If you are personally insured by one of the following, you will need to purchase our rental insurance.WE DO NOT ACCEPT BINDERS FROM THESE COMPANIES
21st Century, Allstate, AARP Hartford, AMICA, Esurance, Farm Bureau, GEICO, Kemper, Liberty Mutual, Met Life, Safeco, Travelers.
If obtaining a binder is not feasible, rental insurance can be purchased through RV Share or Outdoorsy for a nominal daily fee. Note that an additional $35 processing fee will apply.
LOSS OF USE & COLLISION DAMAGE WAIVER: The rental does not include LOU and CDW coverages.
SPECIAL INSURANCE: Outdoorsy/Wheelbase offers options to purchase special coverages for a nominal fee. RV Share may also provide specialty insurance/coverage. It is the renter’s responsibility to decide if they want to opt for such specialty coverage through the booking platform they choose (Outdoorsy, Wheelbase, RV Share).
Outdoorsy/Wheelbase “Damage Protection” (Interior Damage Coverage) Zero Deductible: Be aware that DAMAGE PROTECTION coverage is specific to the renter, not the vehicle. If the RV’s interior is damaged during the rental, the final cost is chargeable to the renter and applied to the renter’s security deposit. In some cases, damages may exceed the deposit, in which case the renter is responsible for the difference owed to the rental agency. The renter may choose to file a claim with Generali and/or their personal auto insurance or purchased Automobile Rental Insurance, depending on the claimed item and the applicable coverage under Generali Damage Protection or the applicable automobile insurance policy. The rental agency will not file a claim with Generali or the renter’s personal automobile insurance; that is the renter’s responsibility. See below.
Per Outdoorsy, where the coverage was purchased, the renter should file the claim with Generali to get reimbursed for damage costs up to $1500.
Below is a guide for the renter on how to start a claim.
How do I start an RV Claim?
To seek reimbursement for damages, you can download a claim form and initiate a claim with Generali Global Assistance by visiting www.csaclaims.com or by calling 866-409-7435. After completing your claim form and collecting the necessary supporting documents (the rental agency will provide an itemized repair bill), you can submit your claim to Generali via email at [email protected] or by mail at:
Generali Global Assistance & Insurance Services, Attn: Claims Department.
RESERVATION/EARNEST MONEY – The amount of Earnest Money required depends on the type and size of the RV, as well as the length of the rental reservation period. The purpose of the Earnest Money payment is to reserve the RV of your choice for the desired rental period. Once you place your Earnest Money, the RV becomes unavailable to other potential clients for that time frame. Earnest Money is applied to the rental fees. Therefore, if you place Earnest Money and later cancel your reservation, you may be subject to a cancellation fee, which is the forfeiture of the Earnest Money placed as a down payment.
**ROUND TRIP RENTALS** – Rental estimates are based on the round trip mileage from our Whetstone, Arizona lot.
**ONE-WAY RENTALS** – All rentals must begin from our Whetstone, Arizona lot. Upon rental completion, the RV must be returned to our Whetstone lot. The renter is responsible for the actual costs of delivering or retrieving the RV from any other location.
**CANCELLATION/TERMINATION FEES** – These fees are detailed on the booking page (RV Share, Outdoorsy, RV Rental Connection).
**WHEELBASE/OUTDOORSY: Very Strict** – RESERVATION/EARNEST MONEY/BOOKING CHARGE – The earnest money amount varies depending on the RV type and size, as well as the rental reservation duration. The earnest money secures your selected RV for the desired rental period, making it unavailable to others. Earnest money is credited towards the rental fees. Cancellation of a reservation after placing earnest money subjects you to a minimum cancellation fee equal to the earnest money amount.
WHEELBASE/OUTDOORSY BOOKINGS – AGREEMENT POLICY: Full rental fees are charged for bookings starting in less than two weeks. For bookings more than two weeks away, a $550 Earnest Money/Reservation Deposit is required. Cancellations within two weeks of the start date result in the loss of all payments made. Cancellations must be processed through the Outdoorsy booking dashboard or by contacting Outdoorsy directly. Attempts to cancel outside of Outdoorsy will not be recognized as valid cancellations.
The security deposit/Reservation Fee, also known as the Booking Charge, is governed by the aforementioned conditions.
RV SHARE Reservations – Most Strict Policy: Renters will not receive refunds upon cancellation. All funds collected until the point of cancellation will be kept without any refunds.
EXCEPTION TO CANCELLATION (At the Rental Agency’s Discretion): The Rental Agency may, at their discretion, offer renters the option to reschedule their rental for a later date. This is not an obligation but a courtesy, allowing rescheduling within one year of the original booking date. Renters must rebook the same or higher value coach or trailer for the same duration or longer, at a rate equal to or higher than the original booking. The offer may allow for open-ended dates for a future booking, but renters must understand that RV availability for specific dates is not guaranteed unless another rental period is secured. Only one rescheduling opportunity is provided if this exception is granted.
SECURITY DEPOSIT: Deductions from the Security Deposit may include Additional Mileage, Additional Generator use, Refueling charges (gas or Propane), Sewer Dumping, extra days/nights use, and costs for any damages incurred during the rental period. The renter acknowledges and agrees that additional costs incurred will be deducted from the Security Deposit, with any remaining balance refunded. If the Security Deposit is insufficient to cover additional fees and/or damages, the renter consents to the agency charging the credit card on file for the outstanding balance.
SECURITY/DAMAGE DEPOSIT: $500 to $1000 (varies by RV type and size). The Security/Damage deposit ensures funds are available to:
1. Address additional expenses such as excess mileage, propane and fuel refueling, dumping fees, additional generator use, and extensive cleaning needed upon rental return.
2. Satisfy the insurance deductible. In the event of RV damage during the rental, the deposit will cover the deductible for any insurance claim.
REFUND OF SECURITY/DAMAGE DEPOSIT: Deposit fees are refunded within 8 business days post-rental return, provided all conditions are met. These conditions include: emptied holding tanks, full fuel tanks, basic interior housekeeping, and a clean exterior.
MILEAGE: Daily rates for gasoline motor-homes include 125 to 150 free miles per day (Class A Diesel motor-homes include 200 free miles per day) as listed on the booking site, with a nominal fee applied for additional mileage.
EXTENDED RENTAL MILEAGE CHARGES: Mileage charges for usage beyond the included miles will vary based on rental length and miles traveled. (*customers are encouraged to be truthful about their anticipated itinerary to allow for a more accurate estimation of total rental fees)
NO REFUNDS WILL BE MADE FOR EARLY RETURNS OR LATE PICKUPS.
PREPAID MILEAGE – Prepaid mileage allows renters to pay a reduced fee in advance for anticipated mileage beyond the inclusive free mileage. Note: Unused prepaid mileage is non-refundable.
DELIVERY/DROP OFF – Delivery and return to our lot in Whetstone, Arizona, is free of charge seven days a week. For Tucson AZ Airport pick-up and drop-off, an additional one-time fee of $260 plus any fuel used applies. Special delivery times can be arranged by appointment in advance – additional fees may apply; please inquire for details.
SHUTTLE TO/FROM TUCSON AIRPORT/HOTEL
No shuttles or deliveries are available after 3pm. Our service includes curbside pick-up at the lower level of Tucson Airport (Baggage Claim) after you have collected your luggage, available from 8am to 2pm. Alternatively, we can meet you at any hotel adjacent to the airport on Tucson Blvd and shuttle you to our storage location in Whetstone, AZ. A single one-time round trip fee of $260 may be charged.
NOTE: If your flight arrives after 2pm, you must book a hotel room for your first night’s stay in Tucson at a hotel on Tucson Blvd adjacent to the airport. We can provide a shuttle back to Tucson Airport on your return flight day, available from 7am to 2pm.
RV DELIVERY – TUCSON NORTH SIDE
We do not offer RV deliveries after 2pm to the Orange Grove/Thornydale (Tucson North Side) meeting point due to the distance and the time required for RV orientation. A fee of $280 applies.
Arriving via ground shuttle from Phoenix?
If you’re traveling from Phoenix to Tucson by ground shuttle and expect to arrive after 2pm, you’ll need to arrange for a hotel stay. We offer pick-up service or RV delivery at any hotel on Tucson Blvd near the airport. We’ll transport you to our lot, or deliver the RV to you the next morning at 9am.
To better serve you, please provide your expected arrival time in Tucson and your anticipated return departure time.
Before Departure Requirements – A two-hour familiarization tour is mandatory for renters and drivers to learn the vehicle’s operations before departure. This tour is available only during regular business hours at pick-up time.
Drop Off & Returns – Drop-offs and returns are typically scheduled between 9am and 12 noon daily. We can arrange other times by appointment. The turn-in process takes about 15 minutes.
Smoking Policy – All units are strictly non-smoking and no vaping is allowed. Any evidence of smoking, vaping, incense, or candle burning will incur a minimum cleaning charge of $1000.
Generator Use for Motorhomes:
1. Gasoline Units – Included are 3 hours per night’s rental (cumulative), totaling 21 hours per week for motorhome rentals.
2. Diesel Units – Included are 5 hours per night’s rental (cumulative), totaling 35 hours per week for diesel motorhome rentals.
In conclusion, any hours used beyond the complimentary inclusion are billed at a rate of $3.00 per hour, according to the running meter on board.
Mexico: Vehicles are prohibited from entering Mexico, and our insurance underwriters will not cover vehicles used there.
Canada: The use of coaches in Canada is permitted, provided the travel itinerary includes Canada.
Off-Road Use: Vehicles are not allowed on unmarked or non-public roads. Limited use on dirt roads may result in additional cleaning fees. Roadside assistance may not cover breakdowns or repairs in such remote locations.
We strongly advise renters to use Interstate Highways, U.S. Highways, State Roads, and County Roads that are paved and well-marked on maps. This ensures that emergency services can locate and assist you more efficiently.
Damages: Renters are liable for any damages to the vehicle, including those to the overhead and undercarriage.
Holding Tanks: The coach must be returned with the tanks emptied and flushed. A $50 fee will be charged if the tanks are not emptied.
GASOLINE/PROPANE – Vehicles must be returned with the same levels of gasoline and propane as noted at departure. Gasoline refueling is charged at $6 per gallon, and propane at $4.50 per gallon. Additionally, a $15 flat rate labor charge will be applied for each refueling.
LATE RETURNS – A late return fee may be applied. If the vehicle is returned more than 12 hours past the original return date, the renter may be charged double the standard rate.
EXTERIOR CLEANLINESS – Vehicles returned dirty or with dusty compartments will incur exterior cleaning fees, charged at $3 per vehicle length foot. Renters have the option to pre-pay for exterior cleaning at a reduced rate of $1.50 per foot.
INTERIOR CLEANLINESS – A pre-paid cleaning charge ranging from $40 to $120 is applied to all rentals. The terms & conditions page of the contract details what is included in the prepaid cleaning fee.
TIRE DAMAGE – The lessee is responsible for all tire damage and repairs. Flat tires or tires damaged by road hazards fall under the driver’s responsibility. Roadside Assistance only includes the dispatch of a service provider and does not cover tire replacement costs.
PRIVATE VEHICLE STORAGE – We offer free storage for your vehicle on our premises. Please note that parking is “at your own risk,” and we are not liable for any damage to your vehicle. Renters must sign a liability waiver when parking their vehicle on our lot.
ROOF STORAGE – Storage on the roof is not permitted on any of our rented vehicles.
TOWING – Towing is prohibited with our rented motor-homes unless explicitly permitted in the rental contract. If approved, additional fees of $15 per day or $75 per week will apply.
DISCOUNTS – Discounts are subject to change at any time. Only one discount can be applied per rental (AAA, GoodSam, AARP, Internet Special, or E-Bay Special Purchase). Discounts apply only to rentals of one week or longer.
DISCLOSURE STATEMENT:
These basic terms and conditions apply to all rentals/reservations, whether made through our secure login/booking area on the website, over the phone, or in person. Additional terms and conditions may be included in the rental agreement documents. The information provided here is for general informational purposes only, and please be aware that these terms are subject to change without notice.